Mummy: Permission to borrow this blog to pen my down my irritatedness with a certain person.
Went for an interview yesterday @ Chinatown with one of the travel agencies there. XXX Travel.
This lady boss who interviewed me was damn super duper HAO LIAN! So full of herself!
She claims, " in order to survive in a travel trade, you got to made urself known. You have to let people know u, see u , hear u. Otherwise, you can never achieved anything,even if u have worked 10, 20 years.
(WHAT OR/AND WHY WLD I WANNA MADE MYSELF SEEN AND/OR HEARD?!?! )
She claims: " in order to survive, you must work in a coporate environment, then people from all over will know ur name."
"...Just like myself, I am well known in the travel trade. Big or small, all bosses know me... ( so what, i nvr even hear yr name before).
"...I am a Aussie Specialist, a New Zealand Specialist, even Hong Kong, i know it at the tips of my finger & now, i know more of UK than anyone. ( hao lian rite? dunno whtr true or anot also)
".... XXX Travel has been long in the business for over 16 years. Though we do not advertise ourselves, we do not have any website but we are strong. Why is this so? Becos i helped to make it strong; i helped the agency to grow. ( keep on saying abt herself)
".... You know how to speak any dialects? ( i told her i only know simple cantonese & teochew/hokkien)....This is Chinatown, you know, you must know how to speak dialects, otherwise how are u going to communicate with the clients? :
( wa liao! i feel that she damn sarcasrtic lor. dunno how to speak dialects will die izzit?)
"....you will only be able to earn big if you work in a coporate environment like coporate ticketing or product planning. If you stay in either a tour counter or retail ticketing counter, u earn nothing. How much the company pays u, u hv to accept! S$1200, u hv to take it, S$1500, u have to take it. But in a coporate environment is different. You earn big bucks; S2K, even S3K.
( yaya...rattling non stop. what's the bloody big deal manz!)
"... our business is 70% on coporate dealings. we do coporate ticketings, not just point to point, any agency can also do that. But we do more than just point to point. We go beyond what the customer, or rather, what our clients expect. This is called CUSTOMER SERVICE. We showed them more offers, more choices. Even if the customer did not request for it, we will also showed them that we can do it. This way, the customer will see & know that u , as a travel agent, know ur job well & u provide excellent customer service!"
( i dun need u to tell me what is CUSTOMER SERVICE)
"....(looking thru my certs) Oh, u dun hv amadeus ar? We are using that here, how? You only have abacus & galileo, how come no amadeus?"
( i really dun understand. what's the big deal if i DO NOT have amadeus cert ( ticketing system)
".... oh, u studied at SHATEC...but so long ago already..." ( crazy woman! How old am i now already? You expecting me to graduate only a few months ago izzit?)
Thru out the whole bloody interview ( i wld say more like intergorrating), i was perspiring & the whole office was damn cramp & stuffy. 讲难听一点, 我看连沈殿霞都走不进. No air con at all. Terrible environment to work it & an incorrigible boss to have.
Friday, November 13, 2009
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